ProTel offers a variety of services that can take any business to the next level, including office assistance protocols, call managing structures, emergency dispatch, and virtual receptionists for the medical and commercial industries.
If your hospital has a trauma department, we can assist with quickly documenting trauma codes and notifying the necessary entities.
We function as the reliable and secure liaison between the consulting physician/hospital and the requested physician/clinic.
Our Secure Messaging app and Online Account Management services are fully smartphone integrated.
Online Account Management
We use an online web portal, which is an all-inclusive, effective management solution tool for any business, which you can access 24/7 from a computer, smart phone or tablet.
Secure SMS/Text Notification
Communicate conveniently with colleagues or clients immediately and efficiently through text messaging.
Live Agent Appointment Verification and Scheduling
We can confirm, cancel or reschedule immediately and easily—keeping everyone on track.
Virtual Receptionist and Scheduling Call Center
Let us traffic your calls, schedule or change appointments, set up new client or patient information and more.
A voice logger is used to protect our customers and their clients/patients, as well as maintain security and quality assurance.
In-bound Sales and Order Entry
We can receive and input orders for products or services as well as provide customer service support.
Call Screening and Voicemail
We offer customized call screening to easily inform your callers of standard information such as office hours and standard voicemail boxes for non-urgent messages.
We adapt to any business needs, and can easily and efficiently handle needs within the same company on a person-by-person basis.
24/7 Live Agent Support and After-Hours Dispatch
We handle your calls as if we are your office so you can be a 24/7/365 business.